Maintenance terms

These terms cover the monthly maintenance plan from Brooks Irby Tech & Facilities. They work together with the service agreement.

The plan

The plan costs $40 a month, billed monthly in advance. It includes:

• Uptime monitoring
• Ongoing maintenance and upkeep
• Up to 20 small changes every month
• A reply within 2 business days

What counts as a small change

A small change is a quick edit to your existing site, such as:

• Changing or fixing text
• Swapping or adding a photo
• Updating hours, prices, or contact details
• Adding or changing a link or button

If I think a request is larger than a small edit, I’ll let you know and quote it as a project.

What isn’t included

• New pages, redesigns, or new features such as booking or a store
• Moving your site to a new platform
• Network or on-site hardware work (quoted separately)
• Fees charged by third parties, such as domain renewals

Limits on changes

• The plan includes up to 20 small changes each month.
• Unused changes don’t roll over to the next month.
• Each extra small change is $20.
• I aim to complete changes within 2 business days of your request.

Send requests through the contact form or by email to support@brooksirbytech.com.

Monitoring and uptime

I monitor your site and will work to fix problems I find or you report. I can’t promise your site will never go down, because outages at hosting and internet providers are outside my control.

Billing

The plan is billed monthly through Square. If a payment fails, I’ll let you know. If it isn’t resolved within 14 days, I may pause the plan until it is.

Cancelling

The plan is month to month. You can cancel at any time with 30 days’ notice (email is fine). You pay through the end of the notice period, and I’ll hand over anything that belongs to you, including site files and access to accounts in your name.

Changes to the plan or price

If I change the price or what’s included, I’ll give you at least 30 days’ notice.